Customer support is where most growing businesses quietly leak revenue. Slow replies, inconsistent tone, escalations that never get resolved — every one of them costs a renewal. Bosh builds and manages outsourced customer service teams that sound like your brand, hit your SLAs and protect the relationship.
We staff Tier 1 and Tier 2 support across email, live chat, ticketing systems and phone, on shifts that match your customers — including evenings and weekends. Every team is overseen by a UK account lead who owns quality, training and reporting.
I. —
Zendesk, Freshdesk, HelpScout, Intercom, Front, Gorgias and HubSpot Service Hub.
Sub-minute first-response times across Intercom, Drift, LiveChat and Crisp.
Inbound and outbound phone support with neutral-accent, fluent-English agents.
Onboarding, account check-ins, renewals, upsell and churn-risk flagging.
End-to-end order, refund, and returns handling for e-commerce and DTC brands.
Weekly CSAT, first-response, resolution-time and tone-of-voice scoring.
II. —
We review your current SLAs, tickets, macros and escalation paths.
We co-author a tone-of-voice and escalation playbook the team is trained on.
Agents start in shadow mode, then take live tickets under QA review.
We add agents, shifts and channels as your volume grows.
Most outsourced support providers measure success in tickets closed. We measure it in customers retained. Every Bosh agent is trained on your product, your tone, and the kinds of edge cases that decide whether a customer renews or churns. They escalate intelligently, write like a human, and follow up without being asked.
Need true 24/7? We staff overlapping shifts. Need weekends only? We staff weekends only. Your UK account lead reviews quality every week, runs structured 1:1s with each agent, and reports on SLA, CSAT, first-response and resolution-time metrics in a format your leadership team can actually use.
We support clients in SaaS, e-commerce, fintech, healthtech, marketplaces and professional services. Where compliance, data handling or regulated communications are involved, we put extra guardrails in place — NDAs, role-based access, audit logs and structured QA — so support scales without becoming a risk.
University-educated, fluent-English virtual assistants — fully managed from the UK.
Read more →Outbound SDRs and lead-generation teams that fill your calendar — not your CRM with junk.
Read more →An on-demand marketing and creative team — designers, copywriters, social and brand specialists.
Read more →A 20-minute discovery call. No deck, no pitch — just a clear conversation about what you need and how Bosh would staff it.
Book a discovery call →